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Fixed Ops

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Articlesby Don ReedAugust 28, 2006

Service Writer Vs. Service Advisor

Don Reed - Let’s take a front end approach to making your Dealership recession proof through maximizing your profits in the back end...

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Articlesby Don ReedAugust 28, 2006

Shocking Facts On Incoming Service Calls

Don Reed - Eighty-one percent of all your service customer pay labor is coming from the phones...

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Articlesby Don ReedAugust 28, 2006

Employee Retention Impacts Owner Retention

Don Reed - For maximum retention, ... insure that they are properly trained to proficiently handle the responsibilities of the job...

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Articlesby Don ReedAugust 28, 2006

Fixed Operations: Did You Beat last Year's Profits By 40 Percent or More?

Don Reed - If you answered “No,” then ask yourself “Why not?” Chances are you don’t have an expense problem; more likely, you have a sales problem...

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Articlesby Don ReedAugust 28, 2006

Performance Based Pay Plans - Service

Don Reed - Pay them a percentage of everything they sell on every RO they write, customer pay, warranty and internal, parts and labor...

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Articlesby Don ReedAugust 28, 2006

Check Out Your Service Department

Don Reed - To formulate an action plan for improvement, you must first realize that you “can’t manage what you don’t measure.”

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Articlesby Don ReedAugust 28, 2006

The Aftermarket Vs. The Dealer: How To Compete And Win

Don Reed - According to the NADA, approximately 21,650 new car dealers generated about $30 billion in labor and parts sales...

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Articlesby Don ReedAugust 28, 2006

What's A Service Advisor Worth

Don Reed - Anadvisor must have good communication’s skills and should enjoy dealing with the public...they must dress professionally...

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Articlesby Harlene DoaneAugust 26, 2006

Fixed Operations Follow-Up Translates To Increased Profits

Harlene Doane - Without customer interaction, your customers will go elsewhere for service and future sales...

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Articlesby Harlene DoaneAugust 26, 2006

Your Dealership Backbone - Have You Made It As Strong As It Should Be?

Harlene Doane - The fixed operations side of your dealership, if run efficiently, should support the balance of the dealership...

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