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Articlesby Mark O'NeilJanuary 15, 2007

Streamlining The Back End

Mark O'Neil - Increasingly important to dealerships are the back end profits from the sale of aftermarket products...

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Articlesby Don ReedJanuary 1, 2007

Increasing Service Absorption Rule #3

Don Reed - Let’s take a look at your most recent financial statement. Determine your average new and used vehicle unit sales per month...

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Articlesby Karen StecklerDecember 26, 2006

Aftermarket Accessories: Where Stock Ends And Custom Begins

“It’s an ever changing industry, and the easiest way to describe it is that it’s a fashion business,” said Churchill.

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Articlesby Don ReedDecember 14, 2006

Increased Service Absorption Rule #2 - Final

Don Reed - I supplied three rules to follow that would provide the basis for generating additional retail gross profit in your service and parts departments...

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Articlesby Tommy WebbDecember 12, 2006

Do Customer's Need Training

Tommy Webb - Are dealers taking any course of action directed toward making their customers more aware of the features of their specific vehicles...

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Articlesby John CarrollNovember 20, 2006

Off To The Races: Dealer Balances Dealership With Racing

John Carroll - His first big decision was to shut down the collision repair operations he had originally been given to run in order to expand the service group...

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Articlesby Don ReedNovember 3, 2006

Increasing Service Absorption Rule #2 - Continued

Don Reed - So, whether the vehicle was a trade-in at your store, purchased at the auction or bought off the street or from a wholesaler, it belonged to a customer...

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Articlesby Andrew WolfeOctober 23, 2006

Retention University 601: It’s Time To Ask For A Raise

Andrew Wolfe - ...a customer that comes back to your store for vehicle service is 17 times more likely to buy his next vehicle from your dealership?...

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Articlesby Don ReedOctober 20, 2006

Increased Service Absorption Rule #2

Don Reed - This means that you would have to add one hour per Customer Pay repair order (your sales would have to increase 67 percent)...

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Articlesby Greg GoebelSeptember 29, 2006

The 360 Second Difference

Greg Goebel - What happens if a dealership was to increase their average hours per repair order by six minutes per ticket?...

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