Articles

Dealer Ops•by David Gesualdo•August 31, 2015

Technical Issue

For better or for worse, the proliferation of technology and data is effecting sweeping changes throughout the auto industry.

Dealer Ops•by Brittany-Marie Swanson•August 28, 2015

Let’s Ask Joe

Joe St. John may be the newest F&I trainer at Industry Summit, but he has a long history in the car business and some strong opinions about the future of the F&I office.

Dealer Ops•by Gregory Arroyo•August 28, 2015

Solving the CFPB Problem

The man who has led the NADA’s regulatory advocacy efforts since 2006 believes the tide may be turning in the CFPB’s attack on dealer participation.

Dealer Ops•by Tariq Kamal•August 28, 2015

The Great Defender

New York dealer Bill Fox brings experience, passion, humility and unwavering support for the franchised dealer model to his role as 2015 NADA chairman.

Training•by Jeff Dodson•August 14, 2015

Can I Be Direct?

Crafting a winning direct mail marketing campaign in the Digital Age requires a clear, concise message that drives car buyers to your website.

Fixed Ops•by Jim Alton•August 13, 2015

4 Ways to Keep Service Customers Coming Back

Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.

Dealer Ops•by Jason Heard•August 11, 2015

Duty Calls

GSM offers pointed advice for selecting your compliance officer and putting them to work.

Training•by James Mueller and Steve Howard•August 10, 2015

How to Elevate Emotions and Excitement

Use the subtle and not-so-subtle emotional clues every customer divulges to get them excited about the vehicles and features you know they’ll love.

Dealer Ops•by Tom Hudson•August 7, 2015

A Rolling Reg Z Violation

If you’re going to advertise terms on loaner cars, you had better include disclosures as well.

Training•by Toni McQuilken•August 6, 2015

Second Act

Tim Engle stepped out of early retirement and into a successful second career at McCafferty Hyundai.

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