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Hudson recounts the inspiring tale of a dealer who prevailed in a lawsuit in the consumer-friendly state of Maryland.
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Use this five-step plan to improve your status check process, prove you value your customers’ time, and keep them coming back to your shop.
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Successful anti-harassment training requires dealers to acknowledge that some employees simply don’t see the point.
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Consideration is both an admirable trait and a legal term. Hudson explains how one Tennessee dealer prevailed when a car buyer objected to arbitration.
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A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.
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Dealership hiring expert Scott Brinkman shares strategies and insights you can use to attract and retain quality applicants to build a highly qualified, diverse and productive workforce.
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Customers are better educated than ever, but that's no excuse for an embarrassing lack of professionalism and product knowledge.
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Big data, the economic and political landscape, and reputation management lead the list of pressing concerns for dealers heading into the new year.
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A frank assessment of your current needs and future objectives can help you properly equip your dealership for less without sacrificing capacity.
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Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
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