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Digitalby Rob AndersonDecember 7, 2007

Positioning: Raise Your Branding Standard

Rob Anderson - Positioning is the process by which marketers try to create an image or identity in the minds of the target market for the dealership, brand or organization. It is the “relative competitive comparison” a dealership occupies in a ...

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Digitalby Mauricio EspinosaDecember 6, 2007

The CSI Pyramid

Mauricio Espinosa - What is of most interest is that Hispanics typically rank companies very high when responding to communication (such as a telephone call) that is conducted correctly.

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Dealer Opsby Ryan LinnehanDecember 5, 2007

The Sublet Debate: That is The Question

Ryan Linnehan - There are a lot of related areas to the BHPH business that we could be involved in, and if we had unlimited time and resources, we probably could make more money by doing so...

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Dealer Opsby Jennifer Murphy BloodworthDecember 4, 2007

Managing By The Numbers While Navigating Expansion

Jennifer Murphy - Ghazal focuses heavily on each store’s numbers. He receives various reports from each store daily, weekly and monthly and analyzes them to determine how each store is performing, see if any of them need improvement and monitor his...

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Digitalby John CarrollDecember 3, 2007

How To Respond To Internet Inquiries: Trainers and Directors Disclose Proper Techniques

John Carroll - Trying to come up with a step-by-step process for Internet sales can be tricky. Some practices may work better than others in your own operation, and picking the best approach for your dealership can make a big difference at the end of...

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Dealer Opsby Greg GoebelDecember 1, 2007

Share the Season: Tis Time To Give Back

Greg Goebel - There are a lot of people out there that dealers don’t touch directly or indirectly. Many people don’t play on the Little League teams or go to the philharmonic.

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Dealer Opsby Jennifer Murphy BloodworthNovember 30, 2007

A Smooth Internet Operation: Peruzzi Toyota Scores with the Right Process in Place

Jennifer Murphy - Bill Finocchiaro, president of Peruzzi Toyota in Hatfield, Pa., has been experiencing online success since he expanded his Internet department and adopted new processes for the department. “I knew there was more out there;

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Dealer Opsby Tim BaileyNovember 30, 2007

Are Performance-Based Sales Events For You?

Tim Bailey - The buying atmosphere created at these events ... will increase the front and back grosses significantly

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Dealer Opsby Tom HudsonNovember 29, 2007

Punitive Damages: How Much is Too Much?

Thomas B. Hudson, Esq. - The Texas Supreme Court found that Gullo Motors’ fraudulent actions merited exemplary (punitive) damages, but that the $125,000 remittitur exceeded the constitutional limits on exemplary damages...

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Dealer Opsby Becky ChernekNovember 28, 2007

Eliminating The Box Sale

Becky Chernek - It’s that sneaky system where the sales manager works out deals by getting customers to settle on only a monthly payment. Then, he sends them into the finance manager to close the deal

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