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Dealer Opsby Greg GoebelDecember 15, 2007

Leveling The Playing Field: What F&I Can Do For The Wise Dealer

Greg Goebel - Dealers that are seeing their net profits disappear, simply cannot afford to have underperforming finance and insurance departments. If a store is selling 60 to 70 units per month, struggling to break even and averaging less than ...

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Dealer Opsby Daymond DeckerDecember 14, 2007

Kentucky Toyota Dealer: Cashing-In On eCRM

Daymond Decker - With an effective digital marketing strategy, complete with the right technology, tools and extensive training, McDaniel and the BDC department at Kerry Toyota are giving the competition a run for their money...

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Dealer Opsby Mark BenjaminDecember 14, 2007

Strategies And Tips For Dealing With Difficult Employees

Mark Benjamin - Management is wise to quickly address a difficult employee, experts say, since such negativism is contagious and can quickly impact the entire office staff.

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Dealer Opsby Jeff SmelleyDecember 13, 2007

The Backup Server

Jeff Smelley - The first solution for a backup server is to buy a system exactly like your production server, providing a simple and quick solution in the event your production server experiences problems.

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Dealer Opsby Greg GoebelDecember 12, 2007

Who Teaches Compliance To Our Special Finance Team

Greg Goebel - It can be overwhelming when it comes to trying to comply with the dizzying number of laws and regulations that auto dealers are faced with, which often which can be contradictory.

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Dealer Opsby Jennifer RinconDecember 10, 2007

Why It Pays To Cheat: Sage Advice From Waikem Auto Group's Special Finance Department

Jennifer Rincon - For two-and-a-half years, the Waikem team copied all the SF knowledge they could find. They listened to Greg Goebel, who advised them that only 20 percent of dealers in special finance ever reach their full potential...

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Dealer Opsby Ron SmithDecember 9, 2007

Why Use An Automotive Legal Specialist

Ron Smith - Firms that specialize in the auto industry often have extensive access to networks of dealer attorneys throughout the United States, who regularly exchange information about issues and cases facing their clients...

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Dealer Opsby David Keller, CPA, CFEDecember 9, 2007

Start Your Tax Planning Early

David Keller - Can you believe its almost the end of the year? Start your end-of-the-year tax planning now. Don’t wait until it is too late to make changes to your operations, setup up a new company or hire the extra person you have been talking about...

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Dealer Opsby Tom HeraldDecember 8, 2007

Just Ask! Then Listen To Better Understand Your Customers' Needs

Tom Herald - An effective salesperson must strictly adhere to the Cardinal Rule of Special Finance: Always conduct a thorough needs analysis. It is amazing how much information a customer will provide if we ...

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Fixed Opsby Don ReedDecember 8, 2007

The 3 C's For Technicians

Don Reed - First, I want you to determine the condition of your technicians. To do this, you should start by asking your service director/manager to conduct an assessment of their individual skill levels. This will answer two questions...

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