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Dealer Opsby Raul VazquezDecember 1, 2008

Four M's of Marketing Techniques

Raul Vazquez - I’ve often addressed how to maximize your ad dollars, how to get the most from your customer database and how to differentiate yourself from your competition in your customer's mind. All of these issues have a direct impact on your sales...

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Dealer Opsby Harlene DoaneNovember 26, 2008

If You Can't Track It...

Harlene Doane - The current trend in advertising isn’t about where you spend your ad dollars as much as it is about how you spend your money. According to NCM Twenty Group data, as of June 2008, advertising expenditures are not rising.

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Dealer Opsby Becky ChernekNovember 25, 2008

Exceeding Expectations: A Message for Frazzled Finance Managers

Becky Chernek - To often, manager assume they know the reasons customers reject particular products and fail to learn the rationale behind customers' decisions.

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Digitalby Glynn RodeanNovember 24, 2008

What Every BDC Needs: Skills, Not Scripts

Glynn Rodean - If you train on just scripts, you're putting your money (and possibly your ROI) on only seven percent of communication.

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Dealer Opsby Ben DonnarummaNovember 23, 2008

Improve your Collections Instantly

Ben Donnarumma - By paying close attention to what is going on, especially when it comes to collections, you can minimize the mistakes being made inside and outside of your company and increase the money you collect...

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Dealer Opsby Tom HeraldNovember 22, 2008

Top 10 Sales Killers in Special Finance

Tom Herald - In special finance, the customer's buying power needs to be determined effectively and discretely long before ever presenting a vehicle.

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Digitalby Daymond DeckerNovember 21, 2008

Maryland Dealer Improves Leads and CRM with New Web Site

Daymond Decker - As Web sites became popular in the past, it was important to simply “be” on the Web. But today’s Internet user is far more savvy than 10 years ago, and last year it became clear to ...

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Digitalby Joe TurnerNovember 20, 2008

Lessons Learned From the Election

Joe Turner - I was reading an article recently about some of the differences in the ways the two campaigns operated during this past election and some things really jumped out at me...

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Dealer Opsby Paul RushingNovember 19, 2008

Stop Satisfying Customers

Paul Rushing - Are you placing a lot of emphasis on satisfying customers? Is the only time you hear from your customers when they have a problem after they buy from you? Do you have someone on your staff whose job it is to handle customer complaints and to resolve issues?

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Dealer Opsby Ryan LinnehanNovember 18, 2008

The Greatest Investment in the World

Ryan Linnehan - Most people know the Golden Rule ... But lenders have a different “Golden Rule”: He who has the gold makes the rules! Unfortunately, they are afraid to lend it—even to prime customers!

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