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Dealer Opsby Jennifer Murphy BloodworthJanuary 6, 2012

Sharpnack Chevrolet Buick’s Second Attempt at Special Finance Proves Successful

Having the wrong person in charge of special finance can cause everyone problems, which is a lesson Sharpnack Chevrolet Buick in Willard, Ohio, learned the hard way. Fortunately, the dealership now has the right person in charge—Mike Mandato, special finance manager.

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Dealer Opsby Allen DobbinsJanuary 4, 2012

How the Durbin Bill Will Lower Your Payment Processing Costs

The Durbin Bill, which was a part of the Dodd-Frank Act, regulates the merchant processing costs associated with taking certain types of debit-card payments. Technology Expert Allen Dobbins explains how the bill is lowering costs for dealers who accept credit and credit card payments.

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Dealer Opsby Alan MosherJanuary 2, 2012

Two Choices to Deal with Dramatic Increases in Wholesale Vehicle Costs

Alan Mosher looks at the options available for buy here pay here dealers to adjust to increased wholesale vehicle prices.

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Dealer Opsby Jennifer Murphy BloodworthDecember 30, 2011

BHPH Dealers in Today’s Online World

Buy here pay here dealers are taking notice of how the Internet is affecting business and using it to their advantage. Three dealers go into detail about how they’re using the Internet to improve different aspects of their operations.

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Dealer Opsby Greg GoebelDecember 28, 2011

Innovations Abound for Special Finance Departments

Special finance expert Greg Goebel discusses the three best things he came away with from the 2011 Special Finance Conference—Auto Auction Insider, Bidzpin and VegasFlyTrap.

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Dealer Opsby Tom HudsonDecember 26, 2011

Arbitration Agreements Can be Helpful in Class Action Lawsuits

The best first line of defense against class action suits is the practice of requiring consumers to sign mandatory arbitration agreements as part of the car purchase and finance transactions they enter into. Attorney Thomas Hudson provides an example of how the use of arbitration agreements saved the day when the class action lawyers came calling.

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Dealer Opsby Kimberly LongDecember 23, 2011

It’s About Much More Than Money

Three dealers discuss the causes they hold close to their hearts. While it’s not unusual for dealers to donate to good causes, these three men are giving much more than money, and their efforts are impacting the lives of others in very real and very positive ways.

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Dealer Opsby Mark DuboisDecember 19, 2011

7 Keys to Success in the BHPH Business

Buy here pay here expert, Mark Dubois, discusses the seven keys to success in the BHPH business, which are: Capital, Inventory, Deal Structure, Underwriting, Collections, Repeat/Referral Business, and Networking.

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Fixed Opsby Don ReedDecember 16, 2011

Your Service Department is Not a Democracy

As a dealer, you are the ultimate decision maker. You don’t need to take a vote every time you want to make a change in policy, process or personnel. Fixed operations expert Don Reed discusses how making changes might not be popular among employees, but can make the dealership more efficient and profitable.

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Dealer Opsby Kimberly LongDecember 12, 2011

Lee Auto is the Maine BHPH Boss

Lee Auto Malls, the largest volume dealer in the state of Maine, includes two buy here pay here operations. John Isaacson, CEO of Lee Auto Malls, explains the day-to-day operations of the two operations, which average 375 to 400 sales per month.

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