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Dealer Opsby ADM StaffMay 5, 2014

Dealmakers

Discover new tools and services designed to keep your store connected, informed and efficient.

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Dealer Opsby Tariq KamalMay 5, 2014

Greg Miller: Undercover Boss

Larry H. Miller Group’s Greg Miller recounts the experience behind his appearance on CBS’s “Undercover Boss.”

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Dealer Opsby David KellerMay 5, 2014

Refinancing Dealer Credit

Low interest rates are driving dealers back to their banks and finance companies to discuss refinancing floorplans, mortgages and lines of credit. Accounting expert offers advice for preparing your case and deciding between fixed and variable rates.

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Dealer Opsby Greg GoebelMay 5, 2014

How Not to Get a Deal Bought

After waiting two months for a slam-dunk loan approval, the special finance guru has newfound sympathy for the struggles of subprime car buyers.

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Dealer Opsby Dan FloraMay 5, 2014

How to Build Trust Online

Earning the trust of the car-buying public requires consistency in pricing, inventory and your dealership’s brand.

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Dealer Opsby Brian SkuttaMay 5, 2014

5 Critical CRM Tasks

Dealer software expert lists five ways your customer relationship management system can drive new sales and service visits.

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Dealer Opsby Sharon KitzmanMay 5, 2014

How To Find The Right DMS

Expert lays out a three-step plan for dealers who are considering a DMS conversion.

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Digitalby Greg WellsMay 5, 2014

Your BDC Profit Center

To convert your BDC from a loss-prevention department to a true profit center, you must think beyond phone and Internet leads and challenge your reps to take on new tasks.

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Dealer OpsCover Storyby Kelsey NolanMay 5, 2014

The Path To Victory

With hard work, determination, and a passion for learning honed by his years in the classroom and on the football field at the University of Michigan, Jason Olesnvage has risen to the rank of general manager at Victory Automotive.

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Dealer Opsby David GesualdoMay 5, 2014

Financial Peril

The publisher is astonished to learn he is not alone in his struggles to close a prime-credit home loan.

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