
The art of selling additional cash down payments takes on added importance during the holiday season.
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As predicted, November brought big book drops to used-vehicle inventories nationwide. Special finance guru lays out a plan for beating the winter blues, moving the metal and planning for success in 2015.
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Early experiments with social media have left many dealers wondering whether they should continue to invest time and money in the platform and how to quantify the return on investment.
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Lujack Honda’s Greg Rietz gets in early, stays late and follows through on his promises to customers.
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Challenging yourself to rethink every phase of your operation can yield actionable results — and more efficient accounting.
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Are your investments working for you? Dealers who fail to test automated systems risk losing precious capital.
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Dealers who insist on higher production must be sure they aren't pressuring their F&I professionals into cutting corners.
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Your process for total compliance and F&I sales should be designed to meet a common goal.
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F&I pros can use sympathy, efficiency and leadership to break down the barriers between themselves and the sales team.
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A Missouri dealer was ordered to pay $1 million in punitive damages to a customer who sued for fraud.
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