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Oscar Rodriguez found his calling as a sales pro at All American Chrysler Jeep Dodge of San Angelo (Texas).
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Converting leads and increasing sales in today’s marketplace may require some dealers to abandon long-held beliefs.
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Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.
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An SF expert lists the most common mistakes dealers make during tax refund season and how to avoid them.
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Dealers who believe F&I should move to the front of the sales process should start with their websites.
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New mobile tools are making a difference in unexpected areas, including the trade-in appraisal process.
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A dealership GM says anybody can create an acceptable experience, but creating repeat business is an endeavor unto itself. He offers five practical tips for pricing and retaining your most loyal customers.
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A District Court judge’s decision in a housing discrimination lawsuit could help derail the CFPB’s ongoing campaign against auto dealers.
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A lawsuit against a Minnesota dealer highlights the need to keep the cost of a service contract from being part of the finance charge.
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GM says pressure from consumers and regulators will force sales pros to abandon their lifelong reliance on ‘closing’ tactics.
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