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Trainingby Tariq KamalMay 22, 2017

No More Excuses

The editor convenes a dealer brain trust to tackle the product knowledge gap.

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Dealer Opsby G.P. AndersonMay 22, 2017

Staying Fit on Dealer Hours

G.P. has practical tips for those who agree that physical fitness affects your attitude and aptitude.

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Trainingby Tariq KamalMay 11, 2017

Sink or Swim

Former educator and oil field worker Cody Finney has survived and thrived at Lone Star Dodge Chrysler Jeep Ram.

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Dealer Opsby Tom HudsonMay 11, 2017

Falling Sky?

Hudson plays Chicken Little as two New York dealers face the wrath of allegedly overcharged customers.

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Dealer Opsby Tony TroussovMay 4, 2017

VR Could Solve the Learning Riddle

Top trainer explores the world of virtual reality, which could one day create a ‘batting cage’ in which green peas would role-play scripts and engage in back-and-forth dialogues with simulated customers — all in the privacy of their own imaginations.

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Trainingby Joel GordonMay 4, 2017

Stop Paying to Sell

Sales manager Joel Gordon makes a three-part argument for abandoning your commission-only pay plan. Learn how guaranteed income creates a wider and deeper talent pool, smooths out the hills and valleys of success, and acknowledges the realities of auto retail in the 21st Century.

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Dealer OpsCover Storyby JimMay 3, 2017

As You Recall

The frequency of factory defects spiked in 2014 and has remained high ever since. Compliance expert explains how recalls are slowing the sales and service processes, creating a cottage industry among plaintiffs’ attorneys, and forcing dealers to become students of the Motor Vehicle Safety Act.

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Dealer Opsby Tom HudsonApril 10, 2017

Recycled Class Action Theories

Dealers in Oregon are facing a class-action lawsuit that describes dealer participation as a kickback scheme.

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Digitalby Alexi VenneriApril 7, 2017

Don't Leave Feedback to Chance

Digital marketing expert defines the important role of online reviews and customer surveys in the social media mix.

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Dealer Opsby Ronald J. ReahardApril 7, 2017

Read the Instructions!

Success requires dealers to read the proverbial instruction manual for compliance, transparency, and customer service.

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