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Fixed Opsby Don ReedJuly 25, 2007

Let’s Get Serious About Service!

Don Reed - Let’s get serious about service and analyze what the real consequences are of this action. First, do you really believe your service manager will be able to spend the time needed to properly service 18 customers a day?...

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Dealer Opsby Jeff SmelleyJuly 24, 2007

Avoiding Serious Down Time: Backing up your Computer System

Jeff Smelley - How much time would be required to get back to an operational level? Are you sure you have all of your important data copied onto a secure, reliable media for recovery? How often are your backups done?

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Dealer Opsby Ryan LinnehanJuly 23, 2007

Successful Inventory Management: Avoiding Problem Vehicles-Part I

Ryan Linnehan - One tool many successful dealers utilize in their efforts to maximize the quality of their inventory is a “Do NOT Buy List.” This is simply putting in writing exactly what vehicles you DO NOT want in your inventory...

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Digitalby Rob AndersonJuly 16, 2007

Why Direct Mail Makes You Feel Listless

Rob Anderson - Since many of you target customers have less-than-perfect credit, you should first understand that the addresses and phone numbers of “secondary” customers change more often than primary customers.

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Digitalby Daymond DeckerJuly 14, 2007

The Internet and Special Finance: The Silver Lining Of Financial Distress

Daymond Decker - The evolution of e-commerce has provided a unique opportunity for dealerships of all sizes to move beyond their traditional restraints and limitations into the realm of digital financing...

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Dealer Opsby Will ParquetteJuly 13, 2007

Follow-Up Skills Everyone Needs

Will Parquette - Even if we have done a good job with the customer and covered all of the steps (selection, presentation, demo drive, etc.), averages dictate that about three of every four prospects will leave without buying ...

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Dealer Opsby John CarrollJuly 13, 2007

Managing Multi-Regional Operations: Stewart Management Group Finds Success in Market Diversification

John Carroll - Running a dispersed group of dealerships in several states offers some strategic economics in management oversight and technology.

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Dealer Opsby Greg GoebelJuly 12, 2007

Telephone Skills: The Art Of Turning Leads Into Dealership Visits

Greg Goebel - The phone call is the desired result of most sub-prime advertising and it is the way that three out of four sub-prime sales begin. The inability to convert initial contacts into dealership visits will easily undermine the most successful...

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Dealer Opsby Tom HudsonJuly 11, 2007

Court Muffs Ohio Spot Delivery Case

Thomas B. Hudson, Esq. - In addition to the installment contract, the Pattons signed a “Purchase Spot Delivery Agreement” stating that the Pattons were taking possession of the minivan before approval of financing and that Wyler Eastgate could...

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Dealer Opsby David Keller, CPA, CFEJuly 10, 2007

The Real Risk Of Being Audited: IRS Audit Statistics

David Keller - The IRS has stated that it believes tax return accuracy is at one of the lowest points in history. This indicates that they will be trying any and all means available to tighten compliance with the law in whatever manner they can...

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