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Fixed Opsby Don ReedFebruary 20, 2008

Your Service Plan for the New Year: No Cost Changes That Produce Net Profits

Don Reed - If you want to focus on “controllable” expenses, then take a long look at policy adjustment and shop supplies. Implement a log for each of these and require your manager to review it with you weekly...

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Dealer Opsby Justin SpathFebruary 19, 2008

Finding or Developing Professionalism

Justin Spath - In general, a person is considered a professional if they exhibit the use of a specialized set of skills developed through education and training and they use independent judgment in the functions of their job.

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Trainingby Michael ReesFebruary 19, 2008

Your Sales Game Plan: Does It Include Improving Processes?

Michael Rees - What if instead of cutting expenses, the same dealer makes a plan to implement and follow proven sales processes? Instead of worrying too much about volume and gross goals ...

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Dealer Opsby Greg GoebelFebruary 9, 2008

Simple Funding Solutions

Greg Goebel - Fast funding must be the culture of the dealership. For some dealers, that means a significant change of policy. Every dealer must set their own internal standards. I preferred the...

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Dealer Opsby Jeff SmelleyFebruary 6, 2008

Get More Out of Your Computer

Jeff Smelley - There are some important computing jobs that get put off, or just do not get done, because they take a long time to run or slow your computer to a crawl. You no longer have to put off such tasks because you don’t have time during the work day. Schedule these jobs to be run automatically when you aren’t there.

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Digitalby Mauricio EspinosaFebruary 5, 2008

The Top Of The CSI Pyramid

Mauricio Espinosa - The Hispanic market is a significant driving force behind the CSI Pyramid. This market wants to be loyal. To be loyal is to be faithful to something or someone, whether it is to the government, a business, a spouse, a leader, etc.

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Dealer Opsby Richard CostelloFebruary 4, 2008

Regaining The Lost Art Of Financing

Richard Costello - Simply change to a pricing model that numerous other industries – including mine – have used successfully for many years. They adopted a variable wholesale rate structure that would increase ...

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Dealer Opsby Marla BelsonFebruary 1, 2008

The Big Three Questions of Marketing

Marla Belson - Advertising and marketing are my favorite aspects of special finance. Most of us who have been working in this field for a while have developed a certain passion for specific kinds of marketing. My passion lies with direct mail and Internet leads.

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Dealer Opsby Sean V. BradleyFebruary 1, 2008

Video Search Engine Optimism

Sean Bradley - It goes without saying that training is essential for your call center and all employees who handle your inbound phone calls. While some dealerships have chosen to use third-party companies for this function, I am not a big fan of outsourcing your call center for several reasons:

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Dealer Opsby Tom HeraldFebruary 1, 2008

The Three Factors That Affect Consumers' Purchase Decisions

Tom Herald - Why do people decide to buy? Some consumers use an intense system of thorough investigation before they decide to purchase, while others are basic impulse shoppers.

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