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Greg Goebel - The past 12 months have provided a bumpy ride for most of those involved in the special finance industry. As credit tightened after capital markets vanished and delinquencies rose, dealers felt the pinch all across the country.
Read More →Jim Rucker - One of the biggest challenges for businesses entering into Web 2.0 and using social media to promote their products is finding the time to do it all. Every site has a different interface, a different user-base, and different ways they can be used to enhance your marketing.
Read More →CarBiz CEO Carl Ritter did not set out to launch a chain of buy here pay here stores. His company began as something much different.
Read More →Glynn Rodean - There are plenty of dos and don’ts when working in a business development center. How often do you train and test your business development representatives (BDRs) to ensure they know the dos and don’ts and are performing to the best of their ability? ...
Read More →The difference between a $1,000 gross profit and a $2,500 gross profit on a special finance deal is the amount of work that goes into the deal... ...None of that is easy, especially in today’s market.
Read More →When we are as busy as we have been, I become anti-technology and pro-people. I know, some of you hard-core geeks out there are thinking, “Master your technology, have more time for people.”
Read More →Jennifer Murphy - Would you like your service department to gross tens of thousands of dollars more each year? The answer seems like a no-brainer, but many dealerships aren’t taking advantage of additional profits that can be had by selling service contracts on the service drive. Chuck Fairbanks Chevrolet’s service department, however, is grossing an extra $7,000 a month by doing just that ...
Read More →When it was launched in 2000, SmartAuction was intended to serve as a means of remarketing off-lease vehicles for GMAC to GM dealers. As it exists today, SmartAuction has grown well beyond its original concept and shows no signs of slowing down.
Read More →It’s not unusual for a visitor to Jennifer’s Auto Sales and Service, an independent dealership in Spokane Valley, Wash., to find Dealer Jennifer Johnson in her facility’s fully-equipped kitchen cooking up a pot of spaghetti or baking cookies for her staff and customers
Read More →Don Reed - After spending the last nine years working with hundreds of dealerships all across our country, I have discovered an amazing phenomenon permeating fixed operations. One could compare this phenomenon to cancer. The good news is this cancer is 100 percent curable for every single dealer who really wants to be cancer-free! The cancer is called “Lack of Accountability.” I find maximum accountability for everyone’s performance in the sales department ...
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