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Dealer Opsby Tom HudsonSeptember 1, 2014

Man Bites Dog

The courts sided with a New Jersey dealership in its suit against a customer whose soon-to-be-ex-wife turned out to be the co-owner of his trade-in.

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Dealer Opsby Stephane BabcockSeptember 1, 2014

Highline Concepts

Three new vehicles from luxury marques were designed to push the boundaries of sustainability, power and style.

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Dealer Opsby Harlene DoaneSeptember 1, 2014

Stop Punishing Your Staff!

Sentencing your sales staff to an afternoon in front of the TV or computer is no way to motivate them.

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Dealer Opsby Greg GoebelSeptember 1, 2014

Stop the Presses!

A recent front-page article spins the facts to make the auto finance industry and dealers look bad.

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Dealer Opsby Brent TallySeptember 1, 2014

5 Ways to Redefine the Customer Experience

Facilities expert shares five design trends that are driving sales and service at dealerships nationwide.

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Dealer OpsCover Storyby Paul PotratzSeptember 1, 2014

Service With a Smile

Don Boyle brings his lifelong passion for fixed ops to the Scott Family of Dealerships.

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Dealer Opsby Toni McQuilkenSeptember 1, 2014

Contraceptive Controversy

Randy Reed was one of a number of business owners who opposed an order to provide coverage for the ‘morning after’ pill, and his side prevailed in a recent Supreme Court decision.

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Dealer Opsby David GesualdoSeptember 1, 2014

The Mark of Quality

Dealers represent all the best aspects of doing business in an age in which customer service is paramount to success.

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Dealer Opsby Kelly WadlingerAugust 14, 2014

Dive Deeper

F&I pro shares three foolproof strategies for plumbing the depths of production and customer service.

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Dealer Opsby Tom HudsonAugust 14, 2014

The Impostor

A recent court decision saved a creditor from charges of violating the Fair Credit Reporting Act, but the case could compel dealers to rethink their criteria for pulling credit reports. 

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