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Dealer Opsby Justin SpathJuly 18, 2008

Why Bananas Are Good for Hiring: Making the Most of Opportunity

Justin Spath - As our economy moves more and more towards a significant banana, I think it is safe to say that we in the retail automotive industry will notice the effects.

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Dealer Opsby David Keller, CPA, CFEJuly 18, 2008

Used Vehicle Fear: What Exactly Are You Afraid Of?

David Keller - New car dealerships rely almost entirely on trade-ins to round out the mix of vehicles on their lot. What happensif your more expensive vehicle sales slow down and stop generating these trade-ins?...

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Digitalby Sean V. BradleyJuly 17, 2008

Internet Sales Process - Part One: Commit to Methodical Follow-Up

Sean Bradley - We find that a lot of dealers have sporadic follow-up protocols. For example, they will follow up with a prospect via phone and the Internet for one to two weeks straight, wait three days, then resume for another week of follow-up...

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Digitalby Harlene DoaneJuly 16, 2008

Measuring the Internet Department Results

Harlene Doane - The one thing everyone has discovered is that no one has figured out exactly how to wrap their arms around a topic like Internet sales ..

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Digitalby Mauricio EspinosaJuly 15, 2008

Preparing for the Good Times and the Bad

Mauricio Espinosa - In this time of economic uncertainties in the U.S., it is important to your business that you have alternate plans, a clear vision of your challenges and the proper metrics with which to manage.

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Dealer Opsby Jim JacksonJuly 15, 2008

Positive and Prosperous: How to Change Your Perspective of the Economy

Jim Jackson - People are losing jobs, the price of gasoline is skyrocketing, and then there’s the dreaded “R” word: Recession. As a leader, you are supposed to be upbeat and optimistic about the current economy.

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Fixed Opsby Don ReedJuly 10, 2008

The Meaning Behind the Term "Fixed Operations"

Don Reed - Why do we classify half of our dealership as variable and the other half as fixed? What is the difference between the two? Should they operate independently of one another or operate as one? Is one more important than the other?...

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Dealer Opsby Tom HudsonJuly 7, 2008

Snoozing and Losing: The Case for Arbitration Agreements

Thomas B. Hudson, Esq. - I am frequently asked whether dealers’ use of mandatory arbitration agreements as a defense against class action lawsuits and as a way to escape potentially crippling court-awarded damages is a tactic that actually works...

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Dealer Opsby Tom HeraldJuly 4, 2008

The Five Basic Steps to a Special Finance Deal

Tom Herald - There are five basic steps that will help keep your deals on track. Car dealers who follow these five steps consistently will be successful and maximize the gross profit on every deal, every time.

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Dealer Opsby John CarrollJuly 3, 2008

Leveling the Playing Field: Granger Motors Focuses on Marketing Online

John Carroll - These days, just about everyone working for Granger Motors in tiny Granger, Iowa, has almost universal access to the Web. Anyone responding to a vehicle on the Web page is ringing right into the mobile number of the Web sales manager...

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