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Dealer Opsby David KellerFebruary 24, 2014

Who Can Take Your Place?

Succession planning requires dealers to re-evaluate their business, their successors’ qualifications and their own past decisions — both good and bad.

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Dealer Opsby David GesualdoFebruary 24, 2014

New Customs

Keeping up with technology requires us to constantly re-evaluate our needs and take no tool for granted.

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Dealer Opsby Kelly WadlingerFebruary 18, 2014

The Year of the F&I Pro

Award-winning F&I pro challenges her colleagues to make 2014 their best year yet.

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Dealer Opsby Brian ReedFebruary 18, 2014

Check Your DMS Bill

Billing errors for dealership management systems are more common than you may think. Technology expert suggests you check your monthly invoice for erroneous charges related to hardware and software, annual increases and click fees.

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Dealer Opsby Tariq KamalFebruary 17, 2014

What’s New?

Learn more about the latest products and services to reach the automotive retail and finance marketplace.

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Dealer Opsby Don ReedFebruary 17, 2014

Give Yourself a Raise

Dealers who meet or exceed industry benchmarks in fixed operations all subscribe to the same formula: The right people plus proper training equals record profits.

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Dealer Opsby Tony DupaquierFebruary 17, 2014

Objection Handling for Dealers

F&I pros are experts at handling objections, which might explain why many are resistant to change. Trainer explains how dealers and GMs can answer five common objections from the finance office.

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Dealer Opsby Tariq KamalFebruary 17, 2014

The Independent Spirit

Joe McCloskey’s focus on customer service extends through sales, F&I and the service department.

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Dealer OpsCover Storyby Stephanie ForsheeFebruary 10, 2014

Ladies' Night: Marketing to Females

Reaching highline customers has its challenges, but Lexus of Massapequa’s Rose Cruz has set her sights on an even more focused market: women.

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Dealer Opsby Stephanie ForsheeFebruary 7, 2014

Online Marketing: On the Brink of Innovation

Dealer.com’s Dave Winslow weighs in on upcoming developments that will change the way dealers connect with customers.

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